After every Installation of Officers performed by the State Officers, Dad Lou Grow, Director of the S. O. Program, has been asking Chapter Advisors to take just a few minutes and fill out an on-line form to honestly review the performance of the installing teams. This review process started in October. This has been a tremendous help to the State Officers in understanding how their work is perceived. The review asks for an evaluation of their communication efforts, their organization, their rehearsal and leadership skills, their ritual performance and their appearance.
They aren't getting perfect 10's on everything, which is good-- it means that the Chapter Advisors are giving thoughtful, relevant feedback to help them make an effort to improve the service they are offering. But they ARE getting high marks as a team, and their conscientious effort, courtesy, abililty to make last-minute adjustments and willingness to go above and beyond the call of duty IS BEING NOTICED.
In addition to some yes/no answers and a numerical rating of performance, there is also space for a narrative review, and each one has included significant comments to help the officers learn from the experience and improve their work.
Kudos to all for working together to make the program better!
Sincerely and fraternally,
"Dad" Thomas R. Labagh